The Advantages of Telehealth Services

Blue Cross and Blue Defend North Carolina will expand digital access to health care providers on March 6, 2020 in accordance with COVID-19. Blue Cross NC will cover digital visits including those made by phone, in accordance with a member’s health plan. COVID-19 is in effect as of March 6,2020. The measures have been extended until July 31, 2020, and will be evaluated for an additional extension.

You can help stop the spread of COVID-19 by meeting with your doctor as soon as possible. By meeting with your doctor, you’ll also play a vital role in keeping our healthcare system from being overwhelmed.

Digital visits include any appointment with primary care providers, specialists, behavioral health suppliers, and all NC licensed providers who can provide services through video or phone.

Blue Cross NC offers coverage and waives cost sharing (including copayments and deductible) for digital visits made by video or phone to show for COVID-19. It does not matter if you have met your deductible. This applies to both fully-insured plans and self-funded ones. This change is in line with the federal package deal for coronavirus prevention that was approved and signed into law on March 18, 2019.

Use this Telehealth Profit to your advantage by following these steps:

Call your doctor’s office and inquire about digital appointments. Call ahead in case you are feeling ill earlier than showing up personally. This will help to stop the spread of illness.

Relax, we will cover telehealth services provided by providers in your network in accordance with your plan.

Many plans include additional telehealth benefits. If you want to know if you qualify for these additional benefits, look for MDLive and Teladoc on the back of your member ID card.

The digital visit should be medically necessary and meet the eligibility standards.

All members except those on the Federal Worker Plan are affected by these changes. FEP members have access to telehealth services only through Teladoc.

Telehealth has other advantages: You can consult a doctor without leaving your home.

While all Blue Cross NC Members have access to telehealth right now as a result of COVID-19, many Blue Cross NC Members have telehealth benefits under normal circumstances. Here are some of the benefits of telehealth beyond COVID-19.

Telehealth allows you to meet with a doctor via video chat on your mobile phone within minutes.

Telehealth benefits include evaluations, consultations and provider-toprovider consultations.

Members who qualify and have medical insurance through their employer can consult with a board certified pediatrician or physician via secure online video consultations from their mobile phone, tablet or computer.

Video chats can be a great option for minor health issues and non-emergencies, when members are unable to get into their regular physician.

You can find video consultations 24 hours per day, 7 days a week. No appointment is needed.

Telehealth does not replace your primary care physician. Telehealth is a more effective way to deal with common health issues.

When you think about telehealth, don’t forget

High Quality Care

Your private health information is not shared with your employer. Board-certified doctors who are HIPAA compliant will be your medical professionals.


Video consultations are convenient, easy to use, and if you need a prescription the doctor can electronically send it to any pharmacy of your choice.

Financial Savings

Telehealth visits can save you money and time by avoiding expensive care such as the ER or urgent care, which often have long waiting times.

Is this something you could use? If so, you should be prepared. Create and activate your account before you need telehealth.

Log in to Blue Join if you are a Blue Cross NC Member to find out if Telehealth is included as a benefit of your health plan.

  • Do you have an account yet? Here you can register for a Blue Join Account. Keep your Blue Cross NC card handy.
  • You don’t remember your login credentials? Don’t fear. You can click on “forgot password?” and “forgot ID?” in the login area. Click on the links above.

You can also call your benefits administrator by naming the number on the back of your card.